Frequently Asked Questions
Everything you need to know about your order and our premium audio gear.
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Do you offer a warranty on turntables and speakers?
Yes, all new electronic hardware comes with a minimum 12-month manufacturer warranty. This covers any functional defects or technical issues under normal use.
What is your return policy for opened electronics?
Electronics can be returned within 30 days of purchase. However, items must be in their original packaging and in 'as new' condition. A restocking fee may apply if the factory seal is broken.
Are your high-end audio cables and accessories genuine?
Absolutely. Assai Records is an authorized dealer for all brands we carry. Every product is sourced directly from the manufacturer to ensure 100% authenticity and quality.
How can I track my order status?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.