Returns & Exchanges
At Assai Records, we want you to be completely satisfied with your audio gear and electronics. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your box, ensuring any old shipping labels are covered.
Quality Inspection & Refund
Once our technicians verify the condition of the returned hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing